Winter Springs, Florida – Customer Success Manager Position
Address: 1511 E State Road 434, Suite 2001, Winter Springs, FL 32708
Interested candidates please apply via our Indeed Post
Pay: $40,000 – $60,000 per year
Benefits: Health Insurance, Dental Insurance, Vision Insurance, Holidays
About Program Works / Customer Success Manager Position
Program Works is a small but quickly growing Central Florida SaaS-based company looking to expand our team with a motivated Customer Success Manager help us launch and drive sales and enthusiasm for the next generation of our SaaS. Our cloud-based employee scheduling and time tracking solution, WorkSchedule.Net, has been reinvented over the past few years. We are in the process of migrating customers to our modernized next-generation version. Program Works has been serving employers ranging from small mom-and-pops to large enterprises including several cable news networks for over 20 years.
Primary Duties and Responsibilities
- Customer service and tier 1 technical support via email, chat, phone, and web.
- Reach out to new free trial subscribers to offer demos / consultations.
- Perform live demonstrations of the application and prospect discovery
- Training / onboarding customers
- Help and demo tutorial creation
- Sales proposal / contract and enhancement specification drafting
- General communication with customers, such as social media blogging
- Analyzing feedback from customers to suggest enhancements to the product team
- Quality assurance
Requirements
- Bachelor’s Degree
- 3+ years customer service experience
- Proficiency in Microsoft Word and Excel
Ideal Candidate Traits
- Solid understanding of software functionality from user’s perspective
- Excellent communicator
- Good organizational skills
- Problem solving skills
- Excellent written and verbal skills